Shipping policy

Shipping Policy

Last updated: May 24, 2026

Overview

Thanks for choosing Natur. This Shipping Policy explains how we get Natur Yeast Reset to you and your dog — including processing times, transit times, tracking, international shipping, and what happens if something goes wrong in transit. This policy is part of our Terms of Service, and works alongside our Refund Policy. By placing an order, you agree to the terms below.

Where We Ship

We ship to addresses in the United States and to most international destinations. We do not ship to countries subject to U.S. trade restrictions or embargoes (including, but not limited to, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions). Some destinations may have additional restrictions on the importation of pet supplements — if your country restricts shipment of our products, your order may be cancelled, refunded, or returned by customs at your expense.

Order Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays). Orders placed after 12:00 PM ET on Friday, on weekends, or on holidays will begin processing on the next business day.

You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email with tracking once your package has left our warehouse.

During major sales, product launches, or seasonal peaks, processing times may be extended by 1–3 additional business days. We will notify customers of any extended processing time at checkout or by email.

Shipping Rates and Delivery Times

United States

  • Free Standard Shipping on all U.S. orders
  • Estimated transit time: 7–14 business days after processing
  • Shipped via U.S. Postal Service, UPS, FedEx, DHL, or other carriers at our discretion
  • Ships to all 50 states, U.S. territories, P.O. Boxes, and APO/FPO/DPO military addresses (transit times may be longer for these destinations)

International

  • Shipping cost calculated at checkout based on destination and order weight
  • Estimated transit time: 7–14 business days after processing
  • Shipped via international carriers including DHL, UPS, FedEx, USPS International, and local postal services
  • Transit time does not include time held in customs clearance, which can add additional days or weeks depending on destination country

Delivery times are estimates, not guarantees. Actual delivery may be faster or slower depending on carrier capacity, weather, customs processing, public holidays, and other factors outside our control. Natur is not liable for shipping delays. See "Shipping Delays" below.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. You can also log into your Natur account to view tracking information for any order.

Tracking updates may take 24–48 hours to appear after your shipping confirmation email is sent. International tracking updates can be delayed further as packages move between carriers and through customs.

If you have not received a tracking number within 3 business days of your order being placed, please email us at hello@buynatur.com.

International Shipping — Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, VAT, GST, or other import fees imposed by your destination country. These fees are the customer's responsibility and are not included in the product price or shipping cost shown at checkout. Natur does not control or collect these fees, and we cannot estimate them in advance.

If your order is held by customs, you may be contacted directly by the carrier or your country's customs authority. You are responsible for providing any required documentation and paying any required fees to release your order.

If you refuse to pay customs fees and the package is returned to us, destroyed, or seized by customs, no refund will be issued. We strongly recommend confirming your country's import rules for pet supplements before placing an international order.

Address Accuracy

It is the customer's responsibility to enter a correct and complete shipping address at checkout, including apartment numbers, building names, and any other details required for delivery.

Once an order has been processed and shipped, we cannot modify the shipping address. If you notice an address error within 1 hour of placing your order, email us immediately at hello@buynatur.com with your order number — if your order has not yet been picked, we will do our best to update the address, but we cannot guarantee changes can be made.

Orders shipped to an incorrect address provided by the customer are not eligible for a free reshipment or refund. If the package is returned to us by the carrier, we may, at our discretion:

  • Reship the order at the customer's expense (including all reshipping fees), or
  • Refund the product cost minus the original shipping fee and a 15% restocking fee.

Delivery Confirmation and Risk of Loss

Once we transfer your order to the shipping carrier, title and risk of loss pass to you. Once the carrier marks a package as "Delivered," our delivery obligation is complete.

If tracking shows your package was delivered but you have not received it, please:

  1. Check with neighbors, household members, building management, and any package storage areas (mailroom, porch, garage, lockers).
  2. Check with your local carrier facility (USPS post office, UPS hub, FedEx station) — packages occasionally arrive at facilities marked as "Delivered" before being completed.
  3. Wait 48 hours. Most "missing" packages turn up within this window.
  4. If still missing, file a claim directly with the carrier using your tracking number. We will provide tracking documentation to support your claim.

Natur cannot issue refunds or replacements for packages confirmed as "Delivered" by the carrier. Claims of theft, porch piracy, or non-receipt after delivery confirmation must be resolved with the carrier.

Failed Delivery, Missed Pickup, and Returned Packages

If your package is held at a carrier collection point, post office, parcel locker, or similar location, you are responsible for collecting it within the carrier's retention window (typically 5–14 days, depending on carrier and country). Packages that are not collected may be:

  • Returned to us by the carrier
  • Destroyed or auctioned by the carrier
  • Held subject to additional storage or return fees

Natur is not responsible for replacing or refunding orders lost due to uncollected packages, refused deliveries, or failed delivery attempts. If a returned package reaches our warehouse, we may, at our discretion, reship it at the customer's expense or refund the product cost minus shipping and a 15% restocking fee.

Refused Packages

If you refuse delivery of your order without first contacting us, the order will be treated as a return without prior approval. No refund will be issued for the product, original shipping, or any return-to-sender fees charged by the carrier.

Freight Forwarders and Third-Party Reshippers

Orders shipped to freight forwarders, mail-forwarding services, or any third-party reshipping address are shipped at the customer's sole risk. Once the package reaches the forwarder, Natur's delivery obligation is complete. We do not issue refunds or replacements for orders lost, damaged, or delayed after reaching a forwarder.

Shipping Delays

Natur is not liable for shipping delays caused by:

  • Carrier capacity issues, network disruptions, or facility delays
  • Weather events, natural disasters, or other force majeure events
  • Customs clearance and inspection
  • National holidays in transit or destination countries
  • Strikes, labor disputes, or other carrier-side workforce issues
  • Address verification holds
  • Any cause outside our direct control

If your package is significantly delayed beyond the estimated transit window, email us at hello@buynatur.com with your order number and we'll help you investigate with the carrier. However, delays alone do not entitle you to a refund.

Damaged Shipments

If your order arrives damaged, leaking, or with visible carrier damage, please email us at hello@buynatur.com within 7 days of delivery with:

  • Your order number
  • A clear photo of the damaged packaging
  • A photo of the damaged product
  • A photo of the shipping label (if legible)

We will replace damaged products at no cost to you, and we'll cover the shipping for the replacement. Damage claims submitted after 7 days are not eligible for replacement. For full damage and defect terms, see our Refund Policy.

Holiday Shipping

During major U.S. and international holidays, carriers experience higher package volumes and longer transit times. We recommend ordering early during holiday seasons (November through January, in particular) to allow for extended delivery windows. Natur does not guarantee delivery by any specific holiday date.

Order Changes and Cancellations

We process orders quickly to get Natur to your dog as fast as possible. If you need to change or cancel an order, email us at hello@buynatur.com within 1 hour of placing the order. After that window, we cannot guarantee changes — but we'll do our best.

Once an order has been shipped, it cannot be cancelled. Any returns must follow the process outlined in our Refund Policy.

Questions?

For any shipping-related questions, contact us at:

Email: hello@buynatur.com
Contact form: buynatur.com/pages/contact